Refund & Cancellation Policy

Overview

This policy outlines the terms under which Rivan Ventures Global ("we", "us", or "our") handles payments, cancellations, and refund requests for all services provided through rivanventures.com. By engaging our services, you agree to the terms set out below.

Payment structure

All projects operate on a two-part payment schedule. Work will not commence until the initial deposit has been received and confirmed.

Refund policy

Refund due to non-delivery

Client-initiated cancellations

• The deposit is non-refundable once work has commenced
• No further charges will be applied beyond amounts already paid
• Completed work remains the property of Rivan Ventures Global until the full balance is settled

Completed work

Once a project has been delivered and accepted by the client, no refunds will be issued. We encourage all clients to review deliverables thoroughly before providing final acceptance.

Issue resolution & support

We stand behind the quality of our work. If you experience issues with a delivered project, we will resolve them at no additional cost, provided:

• The issue falls within the original agreed scope of work
• The request is raised within thirty days of project delivery
• The issue is not the result of client-side changes made after delivery

Our goal is to ensure every client is satisfied with the outcome. We prioritise support and resolution over refunds wherever possible.

Monthly retainer services

• Retainer fees are billed monthly and are non-refundable once the billing period has commenced
• You may cancel your retainer by providing thirty days written notice via email
• No partial refunds are issued for unused days within an active billing period

How to request a refund

To submit a refund request, please email us with the following:

• Your full name and company name
• Project name and invoice number
• Reason for the refund request and any supporting documentation

Governing law

This Refund and Cancellation Policy is governed by the laws of the Republic of Lithuania and applicable EU consumer protection regulations.